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media release
South East Water
5 March 2018

The cold snap and subsequent thaw has put extreme pressure on our network and caused burst pipes across the south east region.

Our incident team, and more than 100 extra staff, are working around the clock to pump around 50 Olympic swimming pools worth of extra water into our network.

If you have no water, please keep checking this web page or our interactive map for 24/7 updates and details about where to find bottled water. You can also register for free alerts by SMS and/or email.

Launch interactive map

We are also urging all customers to check for leaks on their private supply. For information on how to do this, please click here.

Update 5 March – 6.50am
We still have water supply issues across Kent and Sussex this morning. We are doing all we can to get as many customers back on supply as soon as possible and apologise sincerely to those without water or with low pressure.

We will be replenishing the bottled water stations already set up as quickly as we can this morning and we will be opening more as soon as possible.

We will update this web page and social media as soon as we receive the arrival times.

We are prioritising supplies for our vulnerable customers and those with medical needs and also providing updates as much as we can.

We are continuing to ask customers who do have water to help reduce demand by only using water for essential tasks. Where possible, take a shower instead of a bath, do not leave taps running unnecessarily and only run washing machines and dishwashers with a full load. This will make a real difference.

Please also check your own pipes for leaks and bursts and call a plumber if necessary. If you think you may have a leak, check your water meter dial, if you are able to do so.

If the dial is turning when all taps and appliances like a dishwasher and washing machine are off, this may indicate you have a leak. If you find a leak, contact a local plumber to repair it as soon as possible. If you can’t find a local plumber try WaterSafe for advice https://www.watersafe.org.uk/